SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide Worldwide Shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive at your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10- 30 Business days |
| Central & South America |
10-30 Business days |
| Asia |
20-45 Business days |
| Africa |
20-45 Business days |
*This doesn’t include our 2-5 day processing time.
Important note:
Due to the ongoing *Covid-19-crisis* our handling and shipping time is a bit longer than usual. We thank you for your patience and understanding during these hard times.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 90 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Cosdrop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (90 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Works on the battery, very much. Liked it
It has arrived correctly and works properly.
Thank you well received my package well enbale and in advance
I like except that little I should have taken a bigger
Very good product. Very satisfied. Super!
Hello friend, thanks for the goods. I checked how it works, not bad. Everything corresponds to the description. Good luck with your business. I recommend the store to everyone.
Goods consistent with the description. Look identical as the pictures. Recommend
Emballage correcte. Envoie rapide. La machine marche déjà. Merci
Loved. Aind not tested. Is beautiful!!!
Very interesting
tres mignon il est comme sur la photo arriver en bonne état merci
Super small, handy, silent. Expressowa delivery. Recommend.
bom
Commodity well received. to write well!
Excellent machine, for chopping garlic, coriander, onion, etc
I'm very pleased. Thank you
Very good super fast in House also it works well so if your side
Working as sprawdzę like wearing gives advice odezwę out.
Consistent with the description, I'm really happy and works well. He arrived in 3 weeks at home so frankly nickel
Well packed, cute. I will try first how it works.
He's here fast. Lack of proof
Such a charm is impossible! Small, cool! Delivered super fast! Thank you store!!!
strong. can dice even carrots easley
Thank you received garlic for looking very cool and works, the knives are spinning well, buy a very good product and always at home useful, a good thing, I will make an order. They saw and also want to buy this, with them you can take on the road,
Tested and it works fine.